Faithful Customers,
We would like to address a rather volatile issue that some of you have been experiencing. As some of you are aware, we have been having a problem with our beer cans exploding. This happens seemingly out of nowhere and no, there is nothing that you are doing wrong… It’s not you, it’s us. Needless to say, all of us at Burning Brothers are truly sorry for what has been happening.
Full disclosure here friends, after consulting with two different external, independent testing labs and contracting with a third-party Quality Control Specialist, it turns out that we have been fighting a wild yeast infection. The good news is that the beer is safe to consume, but the obvious problem is that said yeast is causing the product to start a secondary fermentation. That secondary fermentation happens to be what is causing the beer can to explode.
As you can imagine, this has been a very sobering experience for us. Beyond the disappointment, spiraling depression, and internal fighting this has caused, it has also been very eye opening. Truth be told, no one person at the brewery is to blame; we created this problem together. However, we have been trying to “right the ship” together as well. In turn, we conducted a thorough review of our brewhouse procedures, practices and policies. Now, united with only one goal in mind, we have been working diligently to solve this problem.
Because we can’t pinpoint this to one specific beer style, we recalled multiple products from our distributor. We also destroyed the canned beer that we had in stock here at the shop. Then, we did everything we could to brew, can and replace product with new fresh beer.
One problem that has been more of a challenge logistically is cleaning up the consumer level market. On the bright side, the product is moving fast through liquor stores. That coupled with what our distributor has done to help us remove the offending cans, we hope to be able to put this behind us soon.
With all that being said, we value and respect our customers. You’re the reason why we make beer and we couldn’t/wouldn’t do what we do without you. Whether it’s through some complementary Pints or a Growler or mailing you a 4-pack, we would like to offer to replace the offending product, as a token of good faith and thanks for your support. We know it doesn’t make things right, but we hope it helps and we’re happy that you continue to stick with us as we finish navigating through this issue.
Again, from the bottom of our hearts and that pit in our stomachs, we are truly sorry.
Thank you very much.
Thom & Dane
Co-Founders, Burning Brothers Brewing